Terms and conditions

Christmas in Delamere is a registered Partnership with Claire and Paul Lincoln, registered address; Hall Livesey Brown, First Floor Suite 1A, Rossett Business Village, Llyndir Lane, Rossett, Wrexham, LL12 OAY

If you have a complaint please email; hohoho@christmasindelamere.co.uk

Legal Information

This page contains important information explaining your relationship with the owner of this internet site and your rights to access and use information on it. Please read this notice carefully. If you do not agree to accept the terms and conditions, please do not use this site. By using this website you show you accept such terms.

Terms and Conditions of Ticket Sales for purchasing Christmas Trees

Any trees sold from Christmas in Delamere may not be exchanged once payment has been settled.

We do not offer refunds for any tree purchased from Christmas in Delamere

Terms & Conditions of Ticket Sales for Santa Claus and Yuletide Tales

Our goal at Christmas in Delamere is to make the experience of purchasing tickets efficient and straightforward. This Purchase Policy has been adopted to ensure your understanding of the process to purchase tickets on eventbrite.com & christmasindelamere.co.uk and incorporates our terms of use by this reference.

1. Who You Are Buying From
2. Event Information
3. Ticket Sales Process
4. Currency
5. Order Confirmation
6. Dispatch of Tickets
7. Exchanges and Refunds
8. Cancelled and Postponed Events
9. Unlawful Resale of Tickets
10. Queries and Complaints

1. WHO YOU ARE BUYING FROM

Eventbrite provides the software system and transactional infrastructure by which Christmas in Delamere make their tickets available for purchase online by you, the Customer.

Eventbrite merely facilitates the transaction between Christmas in Delamere and you, the customers. Eventbrite do not set ticket prices or determine availability or location of seating. Eventbrite simply handle the booking process and collection of payments on behalf of Christmas in Delamere when you purchase tickets online.

2. EVENT INFORMATION

All details of Events including, but not limited to, performance times, venue and ticket prices are entered onto the Eventbrite website by the Event Organiser. The accuracy of all such information is at all times the responsibility of the Event Organiser.

3. TICKET SALES PROCESS

You can search the Eventbrite site by event name, location and/or date to navigate to the specific event in which you are interested. You may then specify:

a) the venue section or price category in which they wish to buy tickets;

b) the quantity of tickets they wish to buy;

The site will then display the payment due for the tickets specified which will include any booking fees or delivery fees (if applicable). You will then be asked to select your preferred method of Payment and having entered and submitted credit or debit card details, the Eventbrite system will charge the card issuer the appropriate amount. On completion of the transaction, the chosen tickets will be registered in your name and you will be sent confirmation of booking via email.

We recommend that when using the site you ensure that you are only using one browser window. Using multiple browser windows could result in you losing your ticket selection, duplicate charges or timer expiration. When making payment, you must not use the "back" button on your browser as this may cause you to lose your ticket selection or result in a duplicate booking.

4. CURRENCY

Payment for tickets sold through Eventbrite are in British Pounds.

5. ORDER CONFIRMATION

Order confirmation will take the form of a summary web page at the end of the purchase sequence. This will be followed by a booking confirmation email dispatched to you. Both contain details of the tickets purchased. This email which acts as your proof of payment and may be used by the Event Organiser as an eticket.

If you do not receive a confirmation email (in the form of a confirmation page or email) after submitting payment information, it is your responsibility to confirm with our Customer Service Department whether or not the order has been completed, as only you may be aware of any problems that may occur during the purchase process. Eventbrite will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Any ticket-holder unable to present confirmation of purchase in the form of a print out of the email (or web page equivalent) and valid identification indicating they are the individual named on the confirmation may not be admitted to the event, and will not receive a refund.

6. DISPATCH OF TICKETS

Tickets can be issued in three different formats:

Etickets (emailed to you immediately following the successful purchase of tickets and that you will need to print and present at the venue);
Tickets by text (a unique booking reference and barcode will be sent to your mobile phone which must be presented at the venue);

Charges may apply to the dispatch of some tickets (mobile phone and standard post). Charges will be listed through the purchasing process. Ticket delivery fees are non-refundable.

7. EXCHANGES AND REFUNDS

Before placing a booking, carefully review your event and ticket selection. Once purchased tickets cannot be exchanged or refunded unless the Event is cancelled.

Booking fees whether originally presented as a separate item or included within the stated face value of the ticket are non-refundable unless an event is cancelled or significantly changes (please see point 8).

8. CANCELLED AND POSTPONED EVENTS

Event Cancellation

If an Event is cancelled entirely by Christmas in Delamere, Eventbrite will refund the purchase price of your tickets including your booking administration fee, (but excluding any delivery charge); whether that fee was originally presented as a separate item or was included within the stated face value of the ticket. A £1.00 handling fee (per transaction) will be deducted from the refund.

Event Postponed

If an Event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should you wish to attend the revised Event. If you can't / don't wish to attend this new date, the tickets will be refunded

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes (as well as others) such things as: terrorist attack, fire, flood or natural disaster, epidemics, impossibility of the use of means of public or private transport, or public or private telecommunications networks or the threat of any of these things.

If a Force Majeure Event occurs, we may have to cancel a performance or abandon it part way through and our obligations to you are deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Event Specific Refund and Exchange Terms and Conditions

Christmas in Delamere stipulate that cancellation due to weather, act of God or any other unavoidable eventuality will not result in a refund.

Christmas in Delamere will under no circumstances be responsible for any remedy for inconvenience, consequential expenses incurred or any other loss or damages resulting from the cancellation of any Event.

Please note, it is your responsibility to check whether the Event is going ahead at the scheduled date, time and venue, and Christmas in Delamere cannot guarantee that they will inform you of any changes to the event date, time or venue.

9. UNLAWFUL RESALE OF TICKETS

The unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.